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List of Evolution of Total Quality Management (TQM) and their Contributors


Name of the People
Contribution towards Total Quality Management (TQM)
George Elton Mayo
Hawthorne Effect (or Observer Effect)
Walter Andrew Shewhart
Statistical Process Control (SPC)
William Edwards Deming 
Plan-Do-Check-Act (PDCA)
Joseph Moses Juran 
Pareto Principle
Armand Vallin Feigenbaum 
Total Quality Control
Philip Bayard "Phil" Crosby
Zero Defects (ZD)
Kaoru Ishikawa
Seven Basic Tools of Quality

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